My printer will not connect to my Mac

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Bett
Posts: 81
Joined: Thu 21 Jan 2016, 09:29

My printer will not connect to my Mac

Postby Bett » Sun 11 Feb 2018, 15:49

Help please!!!
My Canon printer MG7751 will not connect to my Mac all I get is an error message saying "Printer is not connected", I have tried wireless and wired.

this forum is my last resort
Iggy
Posts: 1215
Joined: Thu 09 Apr 2015, 09:48

Re: My printer will not connect to my Mac

Postby Iggy » Sun 11 Feb 2018, 18:35

Bett,
Have you had the printer working with your Mac before?
Iggy
Bett
Posts: 81
Joined: Thu 21 Jan 2016, 09:29

Re: My printer will not connect to my Mac

Postby Bett » Sun 11 Feb 2018, 18:50

Yes Iggy but its always been temperamental
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Peter Boughton
Posts: 335
Joined: Wed 22 Aug 2012, 13:35
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Re: My printer will not connect to my Mac

Postby Peter Boughton » Sun 11 Feb 2018, 21:28

If you have updated your Mac OS version you may need newer drivers:
https://www.canon.co.uk/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_mg_series/pixma-mg7751.aspx?type=drivers&language=&os=WINDOWS%207%20(64-bit)

Check the printer itself is turned on and its connection method is set to the same as the method you are trying.

In addition to wifi (wireless LAN) and ethernet (wired LAN), there is a third option - USB.
Since that's more direct than either of the network options, it has a greater chance of working (once you have appropriate drivers installed).

this forum is my last resort
Why? What's wrong with Canon support?
If none of the above works, they will be able to help further...
https://www.canon.co.uk/support/consumer_products/contact_support/
Bett
Posts: 81
Joined: Thu 21 Jan 2016, 09:29

Re: My printer will not connect to my Mac

Postby Bett » Sun 11 Feb 2018, 21:57

Thank you Peter i have recently upgraded the Mac so i will try loading new drivers

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